Available Opportunities

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Inbound phone and video customer service/technical support. Handle technical support questions via phone, with video capability. Research, analyze and determine an appropriate course of action for TurboTax customers. Interact with customers via phone focusing on software navigation questions as well as assisting customer with locating prior years’ returns and amendments.  Serve as ambassador for the Intuit brand; take a caring and empathetic approach to customer interactions.

Provide customer service via phone regarding prepaid card solutions; Handle inbound customer inquiries and resolve basic support issues such as balance and transaction inquiries, card activations and delivery inquiries. Update customer information and ensure accurate entry of contact information. Troubleshoot customer problems, identify and solve root cause of problems. Track and document inbound support needs. Provide consistent, high quality professional interactions.

24/7 service of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as: – a vehicle that won’t start – flat tire(s) – keys locked inside a car – vehicle out of gas – vehicle in an accident. Identify the customer’s location using Google Maps and other client tools. Provide policy coverage details based on the specific client program. 

Inbound customer service calls from Cruises Guests and travel agents. Possible outbound calls to client-designated internal support departments, client’s customers and/or client’s travel agent partners for status and clarification purposes. Transferring of inbound calls or outbound calls to other client designated internal support departments or client account representatives. Upsell members additional cruise packages to enhance the member cruise.

Receive inbound calls from existing contract holders (customers) on an item that is covered under their contract agreement to initiate a claim or follow up on an existing claim. Respond to general inquiries. Describe the services, plans, and requirements. Process change of address requests. Accept and process requests for information materials. Research and resolving customer complaints and billing clarifications. Performing callbacks as a customer resolution. 

Assist customers who want to reduce or eliminate services in finding the package that works best for them. Have a value-based conversation to identify the best fit products and services to support the customer’s lifestyle. Provide excellent customer service that will help retain those customers who want to eliminate services. Build trust and rapport with the customer through clear, respectful interaction. Always strive to ensure First Call Resolution and Customer Satisfaction.