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In order to use the STP Mills and Company Inc Platform, the system and equipment policy, detailed on the downloadable PDF, must be met. This PDF details computer, headset, phone, Internet and equipment that is compatible with the STP Mills and Company Platform. Certain client programs may have additional requirements.
Please note: These requirements are minimum requirements for use of the STP Mills and Company Inc Platform only. Certain client programs may have increased, or additional, requirements. Please review all opportunity announcements carefully for details regarding such requirements. Agents must service on the computer they use to perform the PC Scan at time of enrollment. If it is determined the computer is different than the one used at time of enrollment, and it is incompatible with the client program, neither a refund nor a voucher will be issued.
We have put this policy together to help ensure agents are set up to effectively service one, or more, of the great client programs in our roster. To use the STP Mills and Co Platform, the system and equipment requirements must be met. It is important to remember these are the minimum requirements needed to use the STP Mills and Company Platform only. Certain client programs may have additional requirements above and beyond the ones listed in this policy. All agents should review the Opportunity Announcement for the client program they are interested in servicing - in addition to this policy - prior to enrolling in a certification course.
USB headset with microphone (required for Certification)
• Plantronics (Model 79730-01)
• Logitech USB H570e
• Jabra UC VOICE 150
Hard-wired Telephone and headset (required for Production/Servicing)
• AGPtek Call Center Dialpad
• Plantronics S12
Internet Explorer 11 on Windows 8 or 10 (Optional) Mozilla Firefox or Chrome for Windows
Certain client programs may require specific versions of Windows.
Windows 8/8.1 are not supported by some clients.
Please see the Client Opportunity Announcement for details.
Windows Defender for Windows 8 or 10
Other security software may be incompatible and should be avoided. Technical support may be refused if your software configuration is not compatible with the STP Mills and Company Inc Platform or is determined to cause incompatibilities with client required servicing software.
Agents are responsible for maintaining the security and reliability of their equipment.
The following items are considered security risks to the STP Mills and Company Inc Platform and upon detection, may subject you to the suspension or termination of its MSA or SOW:
• Malware infected software
• Virtualized Operating Systems (i.e.: VMWare, Parallels, etc.)
• Non-Arise provided VPN software or Proxy settings
• TOR or other privacy software
Hard-Wired Broadband Internet service via DSL, Cable, or Fiber Optic connection.
The use of wireless internet connections to access any Arise system at any time is prohibited, even if the connection is encrypted. Connectivity to the Arise Platform through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited. Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted. USB connected modems are not supported.
Hard-Wired Land Line Telephone Service
Unless stated otherwise in the Opportunity Announcement, most client programs are compatible with the following types of services:
POTS (plain old telephone service), cable telephony, digital service, or VoIP through a physical hard phone, i.e. a tangible device that sits on your desktop.
The service should be connected directly from the wall to your telephone.
Softphones (an application that is installed on your computer) and cell phones are not permitted.
The servicing telephone line should not interface at any point with the computer. All servicing telephone lines should not have voicemail, fax, or other features on the line (other than unlimited long distance, if necessary.
The Arise Secure Desktop (ASD) is a tool designed to temporarily convert a PC into a “servicing station” for the client program a business will be servicing. The ASD provides a secure and streamlined environment which is optimized to successfully access the STP Mills and Company Inc Platform to service a client program.
Not all client programs require the use of an ASD so it is recommended that an agent review the Opportunity Announcement in detail to see if an ASD will be needed.
• If the client program selected uses the ASD, all the information required for its use is contained within a USB flash drive and instructions that will be provided to the enrolled agent.
• Upon enrollment in a certification course for a client program, make sure to keep an eye out for an email with instructions on how to install the ASD.
The ASD is an additional operating system on a computer. It does not interact with an existing windows operating system. It is launched from a USB flash drive and does not install on a computer. Once the ASD is removed, no trace of it is left on the PC
AVG, the Arise Virtual Gateway, is a system that helps improve consistency and efficiency while centrally and seamlessly managing call routing.
Agents have the option to use either a POTS line (plain old telephone service) or VoIP to service a client program. However, call centers and agents servicing client programs that route calls through the AVG system will need to be able to dial into the AVG (786) number.
• Agents who do not have Miami area code phone numbers (305 or 786) will need to be able to dial long distance on their service lines which may result in long distance charges. For that reason, bulk or unlimited long-distance service plans are recommended and available from most carriers to avoid per-minute charges.
• A small number of client programs currently prohibit the use of VoIP while servicing and a POTS line will be required to service those programs. If the client program does not currently allow VoIP, agents will not be servicing on AVG.
Please be sure to review the Opportunity Announcement in detail to see if AVG is required on the client program you select.